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SMS Terms

Text messaging terms

These terms cover text messages sent by Rhody Websites, a line of business of Own The Box Marketing LLC, and text messages we send on behalf of our clients through Rhody Reviews.

Last updated: [DATE] · Draft pending attorney review
01

What messages we send

There are two separate programs and they work differently.

CLIENT MESSAGES. If you’re a Rhody Websites client, I text you about your account — change requests, launch updates, site issues, and billing. These are conversational messages between you and me, not a marketing campaign.
REVIEW REQUESTS. If you’re a customer of one of my clients, you may receive a text asking you to review the work that business did for you. That message is sent on that business’s behalf and identifies them by name.
02

Consent

We only message people who have given consent to be contacted at that number.

For clients: you provide your mobile number when you sign up and agree to be contacted at it.
For review requests: the business you hired collects your number in the normal course of doing business and represents that it has your consent to contact you about that work.
We never buy, rent, or scrape phone numbers. We never message a number a client hasn’t confirmed they have permission to contact.
03

How to stop

Reply STOP to any message and you won’t receive another one. That works on every program, immediately, and no further action is needed on your part.

You can also reply UNSUBSCRIBE, CANCEL, END, or QUIT. You’ll get one final message confirming you’ve been removed, and then nothing.

Reply HELP at any time for contact information, or call 401-227-5020.

04

Frequency

Review requests: typically one message after a completed job, and at most one reminder if you don’t respond. That’s two messages total for a given job.

Client messages: as often as we’re working on something together, which is entirely driven by you.

We don’t send recurring promotional blasts to consumers.

05

Cost

Message and data rates may apply, depending on your carrier and plan. We don’t charge you anything for receiving these messages.

06

Carriers

Carriers aren’t liable for delayed or undelivered messages. Delivery isn’t guaranteed — messages can be filtered, delayed, or blocked by a carrier for reasons outside our control.

07

Supported carriers

Messages are supported on major US carriers including AT&T, Verizon Wireless, T-Mobile, and others. Carrier support can change without notice.

08

Privacy

Phone numbers are used only for the messaging described above. We don’t sell or share them, and we don’t use them for advertising.

See our privacy policy for what we collect, how long we keep it, and how to have it deleted.

09

If you’re a client sending review requests

You’re responsible for having the consent required by law for every contact you give us. That means the customer gave you their number for business purposes and hasn’t asked you to stop contacting them.

Don’t upload purchased lists, scraped numbers, or contacts from a business you acquired without confirming consent carried over. If a complaint traces back to a contact you provided, the indemnity in Section 9 of the Terms of Service applies.

One complaint can get a messaging number blocked for every client on it. This is the single rule I won’t bend on.
10

Changes

We may update these terms. Material changes will be posted here with an updated date, and clients will be notified by email.

11

Contact

Own The Box Marketing LLC, Rhode Island. steve@rhodywebsites.com, 401-227-5020.