Most companies bury this in the terms of service and hope you never look. Here it’s on its own page, in plain language, before you ever give us a dollar.
Worried about getting stuck with somebody who holds your website and your customer list? That's a reasonable thing to worry about. Read this and decide.
All of this is yours from day one, not handed to you on the way out. None of it needs our permission or our cooperation.
The website build itself — the design, the code, the hosting setup. When you cancel, the site goes offline.
That's the trade for it being free. A normal agency charges five thousand up front and hands you the files. We charge nothing up front and keep the build. You decide which you'd rather have, now instead of later.
Your content and customer list took you years to build. Those are yours. The HTML is the part we can rebuild in a week.
You're committed for the first 364 days / 13 payments. After that you're month to month. Want out? Give us 28 days' notice, one billing cycle, and you're done. No penalty, no runaround.
The commitment is 364 days, thirteen billing cycles. Cancel inside it and you still owe the remaining cycles of that term, unless we broke our end of the deal, in which case you owe nothing.
We won't pretend that's nothing. It's the part to think hardest about before signing. It exists because the setup work lands almost entirely in the first month and costs us real money.
After the 364 days there's no term at all. You're free to leave whenever you want, and leaving is easy: one message ends it, no runaround. Thirty days' notice, any time, no penalty.
If something on this page bothers you, say so. We’d rather change your mind now than argue about it in month seven.